Accessibility
Highland Wildlife Park seeks to provide equal opportunities for all visitors and we are working hard to ensure that our visitor facilities are accessible to everyone.
Download our accessible map
Free admission for carers
Visitors who require special assistance are offered free admission for one accompanying carer when they pay the full adult/concession/child price.
Please bring relevant proof of entitlement, such as an Access Card with a ‘+1’ symbol, a ‘plus one’ travel card or a letter from Personal Independence Payment, as this will be asked for on arrival.
Accessible routes
Our location in the Scottish Highlands means that our site is steep and rugged and while this creates ideal habitats for our animals, as well as great scenery, we understand it can make moving around the park a challenge in places.
Most of the steps can be bypassed via alternatives paths but due to the nature of our park these are steep in places.
Blue badge parking
A limited number of Blue Badge parking spaces are available in our car park.
If you have a larger vehicle, we may ask for it to be parked elsewhere after leaving passengers near the Visitor Centre.
Mobility aid hire
A limited number of manual wheelchairs are available for free hire from the shop at the Visitor Centre. These are available on a first-come, first-served basis and are disinfected after each use.
Four mobility scooters are also available to hire. They are available on a a first-come, first-served basis and a refundable £25 deposit is required.
Assistance dogs and emotional support animals
Only registered assistance dogs that are accompanying their respective partner are permitted to enter the park. If you wish to bring an assistance dog into the park please inform a member of our admissions team when you arrive. Be aware that access may be restricted to certain areas.
Please note assistance dogs in training are not permitted to enter. In addition to the above admission, assistance dogs are subject to the following regulations of BIAZA (British and Irish Association of Zoos and Aquaria).
- All assistance dogs must be up-to-date with all inoculations
- Dogs must be kept on a lead at all times and under strict control
- Dogs must not be allowed to defecate anywhere in the park grounds and any incidents should be cleared away by their owners
- If the behaviour of our animals or your dog is affected, please move away from the area to ensure both their safety and those of our other visitors
As a leading conservation charity, the health and welfare of an Emotional Support Animal (ESA) and our own animals is always paramount. As such, we do not generally recommend the zoo as an appropriate environment for ESAs. With the exception of trained and accredited assistance dogs, for which we have an established process and provision, we strongly advise that guests should never simply arrive at the zoo with any animal, expecting entry. If you feel that you must visit with an ESA, you should contact us at least one week before visiting, so that we can identify whether adjustments can be made, or determine whether an animal’s health and welfare would be compromised by the visit.
Toilet facilities
Accessible toilets are located near the Visitor Centre and adjacent to the Blue Badge parking area. During holidays there may be additional temporary accessible toilets located in various areas of the park.
Access statement
Download our access statement.
If you require any additional information, please contact us at wildlife@rzss.org.uk.
